Food & Lodging Program

 Read the instructions for online license renewal

You can now renew your license online using a credit card or debit card. You'll need to set up a new account the first time you log in. You'll also need the Business Code included on your renewal notice. Watch the video below for detailed instructions on how to set up your account and renew your license online. 

Call the Food & Lodging Program at 802-863-7221 if you need help with online license renewal.

The Food and Lodging Program responds to complaints involving sanitation in food and lodging establishments, food product contamination, and suspected food poisoning.

If you want to file a report or a complaint, please be prepared with the following information. We may not be able to follow up on complaints with insufficient information.

• The name and address of the establishment
• Date and time you visited the establishment
• Specific complaint details—describe the issue as completely as possible
• Food poisoning complaints should also include details on symptoms experienced including time and date, duration of symptoms, whether you sought medical attention, and what foods were eaten in the three days prior to experiencing symptoms

Complaints are triaged and follow-up is scheduled according to public health risk. 

Note: Complaint information provided may be considered public record and subject to disclosure upon request. Complaints may be submitted anonymously, but it can be difficult to follow up on complaints without any contact information if additional information is needed.

The Food & Lodging Program can follow up on concerns within our jurisdiction. For other areas: 

The Food & Drug Administration (FDA) manages consumer complaints for FDA-regulated products including human food, animal food, dietary supplements, drugs, devices, cosmetics, tobacco and biologics. Concerns about human foods manufactured outside of Vermont should be reported to the FDA. Consumer complaints can be reported at the FDA SmartHub or at 1-888-INFO-FDA.

Rental housing concerns should be reported to the Department of Public Safety Division of Fire Safety.

Senior residential community (assisted living, nursing home) concerns should be reported to the Vermont Agency of Disabilities, Aging, and Independent Living (DAIL) at 802-241-2401. 

Dairy and meat product concerns should be reported to the Vermont Agency of Agriculture, Food & Markets at 802-828-2426 or online. 

Note: The Food & Lodging Program is not able to assist in obtaining a refund from a food or lodging establishment based on a complaint.